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About Us! Service With Style
Since 1998, Service With Style has strived to provide valuable information to business owners and managers by helping them understand their guests' perspective through our Secret Shopping program, identifying areas for their business to improve upon, and providing them with the tools to train their staff through Consulting and Training.
Benefits of Secret Shopping
Secret Shopping, also referred to as Mystery Shopping, allows businesses to gather important information about the inner workings of their business. By posing as a guest or customer, our team discreetly evaluates every aspect of the customer experience. Our thorough reports provide business owners with the data and valuable insight to improve their products, service, and staff.
To deliver quality service and an exceptional customer experience, you need to understand the perspective of your guest. That is exactly what you gain from Service With Style's detailed, high-quality Secret Shopping reports.
With the worldwide COVID-19 pandemic, the customer experience has drastically changed. Businesses must deliver a higher level of service and safety than ever before. That is why we now include a timely "Current Climate" COVID-19 section as part of our Secret Shopping program upon request. This new section provides powerful feedback on the implementation of your safety protocols and procedures.
Comprehensive Reports
Once our professional shoppers have observed your establishment, you will receive a detailed observation report. This new perspective will help you observe the integrity of your staff, improve the customer experience to increase repeat business, and enhance your bottom line.
Customized Programs
We take pride in understanding your brand-specific details in order to completely customize all aspects of your report, schedule, locations and outlets. Our team at Service With Style will set up your personalized Online Reporting system, where you will be able to access all of your scoring details and even create your own customized reports.
Quality Shoppers
Our professionally-trained mystery shoppers will observe the entire customer experience. During the observation process, we will gather details on the level of customer service delivered, insight into all the customer touchpoints, feedback on other customers' experiences, and specific information on all aspects of the customer experience.
No Long Term Commitment
Service With Style understands how the needs of a business can easily change, so we do not require long-term commitments. We take pride in our services, so you are free to reevaluate your program after three months. Best of all, setup is quick and efficient and there are no setup fees!
“For the past 21 years, the Service With Style Secret Shopping program has provided invaluable and powerful information directly to our operations team. The SWS team has become intimate with our brand and continues to push us to remain focused on our guest experience. Thank you for the amazing reports."
Ready For Secret Shopping?
If you are already familiar with our Secret Shopping program, why wait? You can sign up online so you can enjoy your first report as soon as possible. Don't worry, we'll still give you a call to introduce ourselves and customize your program!
Looking For More Details?
Are you looking for more details on our Secret Shopping program or have a customized program that you would like to discuss? Feel free to click the link below to access our schedule and select a time that best suits you.
What our Clients Say
"Their Mystery Shopper reports are very thorough, detailed, and easy to understand. We can customize the report any time and I refer them for any operator interested in making sure their guests are consistently enjoying great hospitality."
Kris Davis
"We at Freedom Health have been using the Secret Shopping services provided by “Service With Style” for the last 9 years. They have proven to be a well-organized and responsive organization and I have no hesitation in recommending them."
Ricardo
"For the past 22 years we have worked very closely with Darren, Ellen and the entire team at SWS. They have continually delivered detailed Secret Shopping reports for all of our properties across North America."
Steve Updike
Hospitality Consulting & Training
The key to a successful hospitality operation is a well-trained team that understands the importance of teamwork.
The Service With Style "Consulting & Training" program will provide your employees, management and owners with in-depth training sessions focused on the skills required to drive your business to profitability.
Your team will be trained on the importance of the guest experience by introducing service techniques specifically geared to your business. The program will show you how to "Build a Winning Hospitality Team" by implementing systems that will have your staff excelling and ultimately driving sales in the process.
Train Your Staff
|
Develop Your Managers
|
Build a Strong Team
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Create a Marketing Plan
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Drive Your Sales
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Improve Your Business!!!
It takes an abundance of different skills to operate a successful restaurant. You need a well-trained and motivated management team along with a dedicated staff that truly cares about the business. Let one of our experts put together a customized program that will help you get there.
"It's About Service" Blog
Check out our most recent Blog from Darren Denington:
Don't Forget The Rolls
So much has changed for customers this past year (how we order, what we purchase, business hours, apps, downloads, payment methods, etc.) but I don’t believe that these have been a deterrent for customers because we are willing to adapt for our favorite meals and to support the restaurants our communities need and love. But one thing’s for sure…. we all still want what we pay for.
Current Clients
Click the link below for more details
on ways we can help!
Billing &
Accounting
Would you like to pay an invoice, put a credit card on file or do you just have a billing question?
Additional
Resources
Service with Style is proud to be affiliated with many respected companies. We personally recommend each of them.
Reporting
Software
ShopMetrics is our Online Secret Shopping reporting software. Watch our video tutorial.
Program
Changes
Make changes to your Secret Shopping program anytime. New locations, question changes or new users?
Sign up now!
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10 Steps
To Great Service!
Become a
Shopper
We are looking for people who:
- Are observant, detailed and professional
- Are experienced with computers
- Have excellent writing and grammar skills
If you enjoy eating, drinking, shopping and lodging at local businesses while getting paid, then apply now!
We Would Love
To Hear From You!
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